Store Operations · 1 min read
Keep clear records for electronics returns
Find the original receipt and match the device identifier. Record the customer’s description, the condition received, the date and the staff member handling the return.
By the Suite.ng team · ·
Record what happened to the device
Keep inspection findings, the agreed action and any supplier correspondence together. Distinguish a repair, replacement, refund and supplier return so customer and stock records reflect what happened.
Your policy decides the outcome
Your returns policy determines the next step. Ask the Suite team to demonstrate the records you need before relying on a particular repair, loan-device or automated warranty workflow.