Security and support

Suite is a product of Copper Ledger LTD, registered in Nigeria as RC 9819163. Contact [email protected] for product, account or data questions.

Suite’s store plans include individual staff logins and roles. Basic includes up to six logins and Standard up to twenty. Set up each team member separately so their work can be associated with their own account.

Review who needs access to sales, stock and financial records as part of your setup. Revisit access when a staff member changes role or leaves.

The website uses HTTPS. Store signup verifies your email address before creating a workspace, and the verification link expires after 24 hours. Do not share that link or your account credentials.

Suite runs over the internet and syncs updates across branches, helping teams work from current records. Backups are taken every 24 hours.

Contact [email protected] to request a records export or discuss recovery, retention and the access requirements of your organisation. A backup schedule is separate from the time needed to restore records; confirm the recovery arrangements before your rollout.

For a school or hospital trial, include your departmental responsibilities and the types of records you intend to migrate in that discussion.

Email [email protected] with the affected page and a description of the problem. Do not include passwords, verification links or patient, student or customer records in an initial report. Ask the team how to share any necessary sensitive information.

For larger groups, agree the setup, training, support contacts and escalation expectations in your quote. Enterprise includes a dedicated manager and an agreed service level.